Shipping policy
Last updated: 21 July 2026
This Shipping Policy applies to orders placed through lmnc.fi. Orders are sold and shipped by Luminance Oy under the LMNC brand.
Order Processing
Orders are normally processed within 1–3 business days after payment has been confirmed.
Orders placed during weekends, Finnish public holidays or high-demand periods may take longer to process. Once your order has been dispatched, you will receive a shipping confirmation by email where tracking is available.
Processing time is separate from the estimated delivery time.
Shipping Destinations and Costs
We ship to the countries available during checkout.
Available shipping methods, estimated delivery times and shipping charges are calculated and displayed before you complete your order. Shipping costs depend on the destination, selected delivery method and order size.
If your country is not available during checkout, we are currently unable to deliver there.
Estimated Delivery Times
Estimated delivery times are shown during checkout and begin when the order has been dispatched.
All delivery times are estimates and may be affected by carrier disruptions, customs processing, public holidays, weather conditions and other circumstances outside our reasonable control.
We cannot guarantee delivery on a specific date unless this has been expressly agreed in writing.
Tracking
If tracking is available for your shipping method, you will receive a tracking link by email after dispatch.
Tracking information may take up to 48 hours to update after the parcel has been handed to the carrier.
Please contact us at info@luminance.fi if tracking has not updated for an unusually long period or your order has not arrived within a reasonable time after the estimated delivery date.
Customs, Duties and Import Taxes
Orders delivered outside the European Union may be subject to customs duties, import taxes and handling charges imposed by the destination country.
Unless expressly stated during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.
We cannot control or predict the amount of these charges. Customers should contact their local customs authority for further information before ordering.
Refusing a shipment because of unpaid customs charges does not automatically cancel the order. Reasonable direct costs caused by the refusal may be deducted from the refund where permitted by law.
Correct Delivery Information
Please ensure that your name, address, postal code, telephone number and other delivery information are complete and accurate before submitting your order.
If you notice an error, contact info@luminance.fi as soon as possible. We cannot guarantee that delivery information can be changed after the order has been processed or dispatched.
If an order is returned because the customer provided incorrect or incomplete information, we may deduct reasonable direct return and handling costs from the refund or charge the cost of reshipping the order where permitted by law.
Uncollected Shipments
The customer is responsible for collecting or accepting the shipment within the time specified by the carrier.
Failure to collect a shipment does not constitute a valid return or notice of withdrawal. If an uncollected shipment is returned to us, we may deduct reasonable direct shipping, return and handling costs from the refund where permitted by law.
To exercise your right of withdrawal, you must notify us separately in accordance with our Return and Refund Policy.
Delayed or Lost Shipments
If your order is significantly delayed or appears to be lost, contact us at info@luminance.fi with your order number.
We will investigate the shipment with the carrier and provide an appropriate solution in accordance with applicable consumer law.
The risk of loss or damage generally remains with us until the order has been delivered to you or to a third party designated by you, except where you independently arrange a carrier not offered by us.
Damaged Shipments
Please inspect the parcel and products after delivery.
If an item arrives damaged, contact us as soon as possible at info@luminance.fi and provide:
- Your order number
- A description of the damage
- Photographs of the item and its packaging
Please retain the damaged product and packaging while the matter is being investigated.
Split Shipments
In some cases, an order may be delivered in more than one parcel. If this happens, you may receive separate shipping confirmations or tracking information.
You will not be charged additional shipping fees if we decide to divide an order into multiple shipments.
Returns
Shipping a return is governed by our separate Return and Refund Policy.
Unless the item is defective, damaged, incorrect or otherwise non-conforming, the customer is responsible for the direct cost of returning it.
Contact Information
For questions concerning shipping or delivery, contact:
Luminance Oy
Business ID: 3543075-6
Email: info@luminance.fi
Return address: Pyhtäänkorventie 18 B 66
01530, Vantaa
Finland