Terms of service

Last updated: 21 July 2026

1. General

These Terms of Service apply to the use of lmnc.fi and to purchases made through the LMNC online store.

The online store is operated by:

Luminance Oy
Business ID: 3543075-6
Email: info@luminance.fi
Address: Pyhtäänkorventie 18 B 66, 01530, Vantaa, Finland

In these Terms, “LMNC”, “we”, “us” and “our” refer to Luminance Oy. “Customer” and “you” refer to the person using the website or placing an order.

By using our website or placing an order, you agree to these Terms. Our Privacy Policy and Return and Refund Policy also apply to your use of the store and purchases.

Nothing in these Terms limits the mandatory rights granted to consumers under Finnish or European Union consumer-protection legislation.

2. Eligibility and Customer Information

You must be at least 18 years old or have permission from your legal guardian to place an order.

When placing an order, you must provide accurate and complete contact, billing and delivery information. You are responsible for ensuring that the delivery address is correct.

If incorrect or incomplete information causes additional delivery or handling costs, we may charge the reasonable direct costs resulting from the error where permitted by law.

3. Products

We make reasonable efforts to present our products, colours, materials, measurements and other characteristics accurately.

Product colours and appearance may vary slightly depending on lighting, photography, screen settings and the device used to view the website. Minor differences that do not affect the product’s intended use are not necessarily considered defects.

Any size charts and measurements shown on the website are intended to help you select the correct size. Minor manufacturing tolerances may occur.

Product availability may be limited. Placing an item in your shopping cart does not reserve it.

4. Orders and Formation of the Contract

By submitting an order, you make an offer to purchase the selected products.

After placing an order, you will receive an automatic order confirmation by email. A binding sales contract is formed when we accept the order and send an order confirmation, unless otherwise indicated during checkout.

We may refuse or cancel an order for a justified reason, including:

The product is unavailable
Payment cannot be authorised
The order information is clearly incorrect
There is an obvious pricing or product-information error
We reasonably suspect fraud, misuse or unlawful resale activity
We cannot deliver the order to the specified destination

If we cancel an order after payment has been collected, we will refund the payment without undue delay using the original payment method.

Please review your order carefully before submitting it. If you need to change or cancel an order, contact us as soon as possible at info@luminance.fi. We cannot guarantee that an order can be changed after processing has begun.

Your statutory right of withdrawal is explained in our Return and Refund Policy.

5. Prices and Taxes

All prices displayed to consumers include applicable value-added tax unless otherwise clearly stated.

Shipping charges are displayed separately before the order is submitted.

For deliveries outside the European Union, the customer may be responsible for import duties, customs charges and local taxes imposed by the destination country. These charges are not included in the purchase price or shipping fee unless expressly stated during checkout.

We may change prices at any time. Price changes do not affect orders that have already been accepted.

If a price is clearly incorrect and the customer knew or should reasonably have understood that it was an error, we may cancel the affected order and refund any payment already made.

6. Payments

Available payment methods are displayed during checkout. Payments may be processed by Shopify Payments or another third-party payment provider.

By submitting payment information, you confirm that:

The information provided is accurate
You are authorised to use the selected payment method
Sufficient funds or credit are available to complete the purchase

Payment providers may apply their own terms and privacy policies to payment processing.

We do not generally receive or store complete payment-card details.

7. Shipping and Delivery

Available shipping methods, estimated delivery times and shipping charges are displayed during checkout.

Delivery times are estimates unless a binding delivery date has expressly been agreed. Delivery may be affected by customs processing, carrier disruptions, public holidays, weather conditions and other circumstances outside our reasonable control.

We remain responsible for the shipment until it has been delivered to you or to a third party designated by you, excluding a carrier independently selected by you where applicable under mandatory law.

Please contact us at info@luminance.fi if your order is significantly delayed, appears to be lost or arrives damaged.

You must collect or accept the delivery within the period specified by the carrier. Failure to collect a parcel does not by itself constitute a valid withdrawal from the purchase. If an uncollected parcel is returned to us, we may deduct reasonable direct return and handling costs from the refund where permitted by law.

8. Returns and Right of Withdrawal

Our 30-day return policy and the statutory EU right of withdrawal are described in our separate Return and Refund Policy.

To request a return, contact:

info@luminance.fi

Returns must be sent to:

Luminance Oy
Pyhtäänkorventie 18 B 66
01530, Vantaa
Finland

Do not return an item before reviewing our Return and Refund Policy and contacting us for instructions.

Failure to collect a shipment or refusing delivery without a clear withdrawal notice does not replace the requirement to notify us of your decision to withdraw.

9. Defective, Damaged or Incorrect Products

Please inspect your order after delivery and contact us as soon as reasonably possible if an item is defective, damaged, missing or incorrect.

Your message should include:

Your order number
A description of the issue
Photographs of the item and packaging where appropriate

Depending on the circumstances and applicable law, the remedy may include repair, replacement, a price reduction or a refund.

We will cover reasonable return costs when a product is confirmed to be defective, damaged or incorrectly supplied.

This section does not limit your statutory rights under Finnish consumer-protection legislation or the applicable legal guarantee for consumer goods.

10. Promotions and Discount Codes

Promotions and discount codes may be subject to separate conditions, including validity periods, product restrictions and minimum purchase requirements.

Unless otherwise stated:

Only one discount code may be used per order
Discount codes cannot be exchanged for cash
Discounts cannot be applied retroactively
Promotions are valid only during the stated period
Promotions are subject to product availability

These limitations do not affect statutory consumer rights. Sale items remain covered by the statutory right of withdrawal where it applies.

11. Gift Cards

Gift cards may only be used in accordance with the conditions shown when they are purchased or issued.

Gift cards cannot normally be exchanged for cash, except where required by law. Lost, stolen or improperly used gift cards may not be replaceable.

Statutory rights concerning gift cards are not affected.

12. Acceptable Use

You may use the website only for lawful purposes.

You must not:

Use the website fraudulently or unlawfully
Attempt to access restricted systems or accounts
Interfere with the security or proper operation of the website
Introduce viruses, malicious code or other harmful material
Collect other users’ personal information without authorisation
Copy, scrape or commercially exploit website content without permission
Infringe our intellectual-property rights or the rights of others
Use automated systems in a manner that places an unreasonable burden on the website

We may restrict access to the website when reasonably necessary to protect the website, our customers or our legal rights.

13. Intellectual Property

The website and its content—including the LMNC name, logos, product designs, photographs, videos, graphics, text and layout—are owned by or licensed to Luminance Oy and protected by applicable intellectual-property laws.

You may access and use the website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, sell, publish or commercially use our content without prior written permission, except where permitted by mandatory law.

Third-party trademarks and content remain the property of their respective owners.

14. Reviews and Customer Content

If you submit a product review, image, comment or other content, you confirm that:

You have the right to submit it
It is accurate and based on your genuine experience
It does not violate the rights of another person
It is not unlawful, misleading, abusive or offensive
Any compensation or incentive connected to the review has been disclosed

You grant us a non-exclusive, worldwide and royalty-free right to display and use submitted content for operating and marketing LMNC, unless otherwise agreed.

We may moderate or remove content that violates these Terms or applicable law. We will not misleadingly alter the meaning of a customer review.

15. Third-Party Services and Links

The website may use or link to services operated by third parties, including Shopify, payment providers, delivery companies and social-media platforms.

Third-party services may be governed by their own terms and privacy policies. We are not responsible for unrelated third-party websites or services outside our reasonable control.

Purchases made from the LMNC store are contracts between you and Luminance Oy. Shopify provides the technical commerce platform but is not the seller of LMNC products.

16. Privacy and Cookies

We process personal data in accordance with our Privacy Policy and applicable data-protection legislation.

Our use of cookies and similar technologies is described in our Cookie Policy and cookie-consent settings.

By using the website, you acknowledge that the technical operation of the store may require service providers such as Shopify to process certain information on our behalf.

17. Website Availability and Errors

We aim to keep the website available and its information accurate, but we cannot guarantee uninterrupted or error-free access.

We may temporarily suspend or modify the website for maintenance, security, technical or operational reasons.

If product, pricing or availability information contains an error, we may correct it. Any order cancellation resulting from an obvious error will be handled in accordance with applicable consumer law, and payments already collected will be refunded.

18. Liability

We are responsible for losses caused by our breach of contract, negligence or violation of applicable law to the extent required by law.

We are not responsible for indirect or unforeseeable losses that were not reasonably foreseeable when the contract was formed, except where liability cannot lawfully be excluded.

We are not responsible for disruptions or delays caused by circumstances beyond our reasonable control. If such circumstances materially delay or prevent performance, both parties retain the rights available under applicable law.

Nothing in these Terms excludes or limits liability for:

Intentional misconduct or gross negligence
Death or personal injury where liability cannot be excluded
Defective products where statutory liability applies
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded under applicable law

These limitations do not reduce the mandatory rights of consumers.

19. Changes to These Terms

We may update these Terms when necessary due to changes in our services, business operations or applicable legislation.

The current version will be published on this page with its effective date. The Terms applicable to an order are generally those in effect when the order is placed.

Material changes will not retroactively reduce rights connected with an order that has already been accepted.

20. Governing Law

These Terms and purchases from LMNC are governed by Finnish law.

If you are a consumer residing in another country, this choice of law does not deprive you of any mandatory consumer protections granted by the laws of your country of residence.

Consumers may bring proceedings before a court having jurisdiction under applicable consumer law.

21. Complaints and Dispute Resolution

If you have a complaint, please contact us first so that we can try to resolve the matter: